Last updated: January 2024
Our Commitment to Data Protection
elm-tern is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our responsibilities as a data controller seriously and have implemented measures to ensure that your personal data is processed lawfully, fairly, and transparently.
Data Controller Information
elm-tern acts as the data controller for personal information collected through this website and in connection with our repair services. Our contact details are:
elm-tern
47 Workshop Lane
Birmingham B15 2TH
United Kingdom
Email: [email protected]
Your Rights Under UK GDPR
The UK GDPR provides you with several rights regarding your personal data:
Right to Be Informed
You have the right to be informed about how we collect and use your personal data. We provide this information through our Privacy Policy and this GDPR compliance page.
Right of Access
You have the right to request a copy of the personal data we hold about you. We will respond to such requests within one month of receipt. There is no fee for this service unless the request is manifestly unfounded or excessive.
Right to Rectification
If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. We will respond to rectification requests within one month.
Right to Erasure
You have the right to request the deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose for which it was collected, or when you withdraw consent. This right is not absolute and may be subject to legal obligations requiring us to retain certain data.
Right to Restrict Processing
You can request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or when processing is unlawful but you do not want the data erased.
Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect you. We do not currently use automated decision-making in our services.
How to Exercise Your Rights
To exercise any of your rights, please contact us using the details provided above. We may need to verify your identity before processing your request. We aim to respond to all legitimate requests within one month, although this period may be extended for complex or multiple requests.
Complaints
If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
We encourage you to contact us first so we can address your concerns directly.
Data Protection Measures
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of personal data where appropriate
- Regular testing and evaluation of security measures
- Staff training on data protection responsibilities
- Access controls to limit data access to authorised personnel
- Secure storage and disposal of physical records
Updates to This Information
We may update this GDPR compliance information from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised date.