Last updated: January 2024
Introduction
elm-tern is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Device information related to repair services
- Communication records and correspondence
- Website usage data through cookies and similar technologies
- Payment information when processing transactions
How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our repair services
- To communicate with you about your repair requests and enquiries
- To process payments and maintain financial records
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent for specific processing activities
- Necessity for the performance of a contract with you
- Compliance with legal obligations
- Our legitimate business interests, where these do not override your rights
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the services we provide and our legal obligations.
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Service providers who assist in operating our business (under strict confidentiality agreements)
- Professional advisers including lawyers and accountants
- Regulatory authorities when required by law
Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
International Transfers
Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
elm-tern
47 Workshop Lane
Birmingham B15 2TH
United Kingdom
Email: [email protected]